Privacy Policy

Your privacy is important to us. This privacy statement explains the personal data UK Bill Support Bureau processes, how UK Bill Support Bureau processes it, and for what purposes.

Data We Collect

UK Bill Support Bureau collects data to operate effectively and provide you the best experiences with our services. You provide some of this data directly, such as when you enter your postcode or fill out a form to switch providers.

How We Use Personal Data

UK Bill Support Bureau uses the data we collect to provide you with our services, which includes using data to improve and personalize your experiences. We also may use the data to communicate with you, for example, informing you about your account, security updates, and product information.

Data Retention

In accordance with UK GDPR, we will retain your personal data for a period of 6 years after our business relationship with you ends. This is to ensure we can meet our legal and regulatory obligations, including for tax purposes and to handle any disputes or complaints that may arise. After this period, your personal data will be securely deleted.

Your Rights

You have rights under data protection laws in relation to your personal data. These include the right to request access, correction, erasure, restriction, or transfer of your personal data.

Complaints Procedure

We aim to resolve any complaints about our collection or use of your personal data. If you are not satisfied with our response, you have the right to complain. We operate an 8-week complaints procedure. If after 8 weeks your complaint is not resolved to your satisfaction, you can refer your complaint to the Energy Ombudsman. The Energy Ombudsman is an independent body that helps resolve disputes between consumers and energy suppliers.

You can find out more about the Energy Ombudsman and how to contact them on their website.